Stan  De Loach

Apartado Postal 20 Bis
Colonia Centro
06002 México 1, Distrito Federal
Telephone and fax  =  + (52 55)  5510 9830; + (52 55) 5512 5321

or

5721 Magazine Street
P. M. B. 200
New Orleans, Louisiana  70115
Telephone and fax =  + (1 504) 897 9060

E-mail:  saludo@usa.net

Bicultural, trilingual senior level Certified Diabetes Educator [one of the first 13 in México] and Clinical Psychologist, with background as Senior Executive and international management experience in quality improvement, administration, organizational design, business strategy, client service, finances, and electronic communication.  Experience in both public and private sectors.

•     Produced profits and balanced budget in 100% of projects for the last 12 years
•     Increased sales income by 80% in 4 months
•     Increased net income by 657% in 4 months
•     Reduced administrative costs by 40% in 2 months
•     Adjusted billing process to increase prepayment for services by clients to 90%
•     Successfully guided major leadership transitions in 6 institutions
•     Supervised customer service for 275+ senior managers from 19+ countries

WORK EXPERIENCE:

CERTIFIED DIABETES EDUCATOR / HEALTH CARE ORGANIZATION CONSULTANT
2003 - present: Independent practice, México, Distrito Federal

• Education of internal medicine and endocrinology residents and staff
• Consultancy to boards of directors
• Strategic planning for growth of patient base for professional health care practicioners
• Electronic communications for public with diabetes mellitus, type 1 and type 2

• Executive coaching to managers and directors in public and private sectors
• Business and strategic planning
• Clarifying and analyzing customer needs and preferences

• Re-organization and simplification of administrative processes
• Development of one new product and two new services in five months
• Definition of human resource needs
• Manage implementation of innovations and improvements
• Education of workforce in finances and general business functions
• Rationalization of prices and focus on customer
• Empowerment of competent employees

• Provide consultation to the Director General and the directors of three related subsidiaries
• Oversight in organization and administration of company's accounting, marketing, strategic planning
• Define problems, manage change and growth, introduce innovations and improvements in operations
• Develop business plan, streamline procedures, reduce costs, evaluate profit margins and prices
• Revise organizational structures, designing and presenting improvements
• Evaluation of employees and of training, and retention initiatives
• Ongoing review of finances, legal contracts, company valuations, joint-venture opportunities, salaries, job descriptions

• Conceived and directed start-up of company
• Full profit and loss responsibility
• Supervised domestic consumption and export of products

• Identify customer base and prepare a targeted marketing plan
• Customize and install Internet World Wide Web advertising technology
• Increase number of products from 1 to 6
• Engineered savings of over $46,000 in legal, management, and personnel costs in 2 months

• Define problems, manage change, introduce innovations and improvements in operations
• Streamline procedures and administration, reduce costs
• Plan and build superior quality through customer-focused approaches
• Train 260+ directors and senior managers in organizational leadership
• Representative Clients and Services are presented below

• Full profit and loss responsibility (strategy, budget, finance, accounting, training, and marketing)
• Spent 50% less than comparable institutions, without reductions in quality
• Produced earnings and balanced budget in 100% of these projects
• Developed educational programs for 200+ managers and professionals
• Recruited and directed 44 international management team members

• Administered budget and reduced fixed expenses by 8% each year
• Supervised service for 275+ customers from 19+ nations, resolving all complaints to 100% satisfaction
• Evaluated candidates for staff and management positions

Teléfonos de México managers
1986 - 2006: México, D. F.

• Recommend union/management conflict reduction techniques and employee retention initiatives
• Review organizational structures, task definitions, values, and ethics
• Analyze departmental design and interdepartmental work relationships
• Strengthen understanding of managers' role in the organization

• Clarify lines of accountability for services to 3500+ clients
• Re-open communications between two divisions having over 2000 employees
• Repair chaos caused by 2 key leaders' sudden departure

• Direct education and training programs for over 150 managers and professionals
• Organize PR, marketing, and international recruitment campaigns, achieving 100% success
• Guide organizational start-up and formulate policy and procedures
• Raise productivity of staff meetings

• Prepare personnel for leadership succession and coordinate transition to a new director, without interruption of client service
• Establish timely internal communications and the security of computer information systems as organizational aims

• Chart strategies for political and economic stability and survival in post-civil-war period
• Survey national needs in education, agriculture, transportation, tax and tariff policies, tourism, immigration, export requirement
• Rank the 3 most desirable exports and outline optimal strategies and marketing tactics

• Consultation to planning and development of agency's 6-year goals
• Diagnose tensions within the agency and provide resolution strategies

LANGUAGE ABILITIES

Fluent in speaking, reading, and writing Spanish (99%), English (100%), and French (95%)

EDUCATION
 

Ph.D.	Doctorate	Georgia State University	Atlanta, Georgia	1976
MA	Masters	Georgia State University	Atlanta, Georgia	1974
BA	Bachelors	Washington University	St. Louis, Missouri	1972

Phi Beta Kappa (1972 - present)
 

SELECTED PUBLICATIONS	YEAR
Management of diabetes mellitus, type 1 and type 2 (multiple articles)	2003-2008
Liderazgo y atención a clientes (chapter in book published in Brazil)	2001
Management compartido y el rol de director/a	2000
El rol del gerente en la época posmoderna	1998
Transformación organizacional	1998
Influencias en la relación empresa-sindicato	1997
La función básica de la organización  (principal author)	1996
La incompetencia: ¿Deficiencia individual o del sistema?	1993
La representación en la negociación intergrupal	1992
La educación gerencial: El modelo Tavistock	1990
Study group consultancy: Elements of the task  (book)	1988

Many of these articles, including those from Management Today en español, are found on the Internet.

RECENT ACTIVITIES  (Full listing here)
 

International Associated Faculty, 4th Program in Leading Consultation, Paris, France, and Bristol, England (i 2009 - vi 2010)

International Associated Faculty, 3rd Program in Leading Consultation, Paris, France, and Hull, England (vi 2007 - vii 2008)

International Associated Faculty, 2nd Program in Leading Consultation, Paris, France, and Hull, England (xi 2005 - iv 2007)

Diplomate in Diabetes Education, Mexican Diabetes Federation and Universidad Nacional Autónoma de Mexico, (x 2003 - vii 2004)

International Associated Faculty, 1st Program in Leading Consultation, Paris, France, and Glamorgan, Wales (i 2003 - vii 2004)

President (x 2001 - x 2003), Praxis International Network of Organizational and Business Consultants, Paris, France; member since x 1999

Course in Plastic Injection Molding Technology  (22-24 iii 1999)

E-mail: saludo@usa.net
Telephone (México, D. F.) =  + (52 55) 5510 9830
Fax = + (52 55) 5512 5321